AltiGen - "Telephone Communications for OUR Generation"

How about a system that works for you today and yet has all the technology and growth you need for tomorrow? Finally there is a phone system that seamlessly converges the telephone, computer, call center and the internet in a completely integrated cost effective package. AltiGen’s VoIP phone systems (or IP PBX) are easy to use and maintain. An AltiGen system gives you control. After it is installed by a Genesistems certified technician, basic changes can easily be handled by the employee(s) you select by a single easy-to-use GUI (Graphical User Interface, monitor display) interface. Changes can literally be performed in seconds. You get more with Altigen for a single price than you can get from any other phone system. There are no extra charges for Voice mail, ACD (Automated Call Distribution), automated attendants, e-mail server or CTI (Computer Telephony Integration). Even the Call Center is the most affordable and robust system of its type available to businesses.

   Call Genesistems for a meeting/demo today! 585-475-9180 x506!

Small Business Phone Systems

Are you paying too much for your business phone system?

Learn what more than 10,000 customers have already discovered - AltiGen VoIP business phone systems (or IP PBX) deliver maximum value for your investment.

AltiGen’s VoIP phone systems were specifically designed for the needs of small businesses and branch offices having from 5 to 100 employees.

All AltiGen VoIP phone system features are delivered on a single server – which make our systems easy to install, use, and manage. More importantly, it provides your business with most complete and cost effective IP phone system available. 

Built on industry standards such as Intel servers and the Microsoft Windows and Exchange Server, AltiGen’s IP PBX seamlessly interoperates with your current data network – thus avoiding costly network upgrades, while offering a low total cost of ownership.

Delivering “big system” features at "small system" prices, AltiGen IP phone systems are modular in design, and offer the following standard and advanced features:

Flexible Pricing Plans
In order to meet the unique needs of small businesses and branch offices, AltiGen offers flexible purchasing options and pricing plans.  These include up front purchases with variable licensing options, flexible leasing programs via AltiGen Communications Financing, and monthly hosted managed service plans – all designed to meet your distinct budget requirements.

Growing with your Business
AltiGen’s IP phone system will grow as your business grows.  Gone are the days of replacing your phone system when the maximum number of extensions has been reached.  With AltiGen you can continue to add phone system resources as your business demands increase, including powerful multi-site, remote employee, and distributed office capabilities.

Protecting your Investment
Proprietary hardware-based phone systems (which most phone systems still are today, including many VoIP phone systems) depreciate over time.  The key advantage of AltiGen’s VoIP phone system is that the features are software-based.  With AltiGen, new phone features are continually made available via software updates.  With AltiGen your phone system is constantly renewed.  Not only is your investment protected, your AltiGen VoIP phone system will actually appreciate over time with new and improved functionality. 

Enterprise Phone Systems

AltiGen’s enterprise class VoIP business phone systems (or IP PBX) and Microsoft-based Unified Communications solutions are designed to meet the communications requirements of businesses having up to 5,000 employees.

With AltiGen gone are the days of proprietary hardware and multiple disparate boxes in order to deploy an enterprise IP phone system. No longer do you have to deal with separate boxes for PBX, voice mail, auto attendant, call center, call recording, etc. Instead, AltiGen’s software-based IP PBX delivers all business communications applications on a single server.

Better yet, with AltiGen’s distributed architecture applications can be deployed in a single location or distributed across multiple offices with centralized administration – providing a single unified appearance of your system with complete feature transparency.

Designed to seamlessly interoperate with your existing IT infrastructure, AltiGen VoIP business phone systems are built on industry standards such as Intel servers, SIP compliant IP phones, Microsoft Windows Server and Exchange Server. In addition to the robust IP PBX functionality included with every AltiGen VoIP business phone system, our enterprise solutions also include the following standard and advanced features:

Link Company Locations Together

MultiSite Features & Capabilities
AltiGen's VoIP business phone systems allow enterprises to unite employees across the entire organization seamlessly. AltiGen's distributed architecture has been designed so they can communicate as if they were located in the same building with a single telephone system

With AltiGen, you can:

·         Simplify and consolidate multisite management
·         Have multisite distributed call centers & workgroups
·         Communicate as if everyone was in the same location
·         Better utilize employees across locations

Better Utilize Employees
When you unify locations and employees with an AltiGen Phone System, your customers and team will notice the difference.  For your employees, it means that they could be part of a single service group that includes people from different cities. Your company can also implement a companywide extension plan that works regardless of the location of the employee.

·         Help your customers reach the right person the first time
·         Unified dialing plan across all locations
·         Shared Operators / Receptionist across multiple locations
·         Shared Holiday / Business Hour Schedules

Enterprise Manager
AltiGen’s Enterprise Manager consolidates multiple system management and provides directory synchronization across multiple servers. The Enterprise Manager also transparently forwards voicemail across servers for delivery to each user's local voicemail box for easy retrieval. Call Routing rules are also distributed across all systems so important contacts and customers are identified and routed to the appropriate workgroup or extension.
Key Features:

·         Directory Synchronization
·         Voicemail Synchronization & Forwarding across sites
·         Unified Multi-Site Call Routing Plans
·         Global Dial-by-Name
·         Global Extension Relocation
·         Global DID List
·         Global Least Cost Routing
·         Quality of Service (QoS) Management

In addition to directory management, AltiGen’s Enterprise Manager also controls many aspects of your networks QoS settings via CODEC control and establishing user defined network data bandwidth quotas between remote sites and users.

Call Center Solutions

AltiGen offers a complete, powerful call center solution with seamless integration to our VoIP phone system. At the heart of AltiGen’s Voice over IP call center system is a powerful, software-based Automatic Call Distribution (ACD) engine. The AltiGen ACD offers simple to sophisticated call routing options, complete supervisor capabilities and real time agent and call statistics. Optional, integrated products include Call Recording and end-to-end reporting. With AltiGen’s modular, 100% software approach you only need to license the features and number of users you need now, yet have a system that will grow as your business grows.

AltiGen call center solutions have been deployed by thousands of businesses worldwide in both departmental and standalone environments. Typical customer deployments include Customer Service Centers, Technical Support, Sales and Marketing, Outbound Telemarketing, Collections, and many more. With AltiGen, businesses large or small, single or distributed locations, benefit from enhanced customer service, higher employee productivity, and improved management and control.

Call Center applications

AltiGen VoIP Business Phone Systems for High Tech Companies

AltiGen’s innovative, software-based IP PBX and integrated IP Unified Communications applications enables High Tech companies to optimize business communications capabilities, maximize employee productivity and drive revenues.

AltiGen’s VoIP phone systems easily scale from 5 to 5000 extensions. Built on Microsoft Windows Server and powered by Intel, the system includes the following integrated applications:

AltiGen Advantages for High Tech Companies

Maximize the performance of your sales and marketing teams

·         Increase productivity with Soft Phone Speed Dial, Click to Dial, and Meet Me Conferencing
·         Improve efficiency by integrating your IP phone system with your CRM product
·         Maximize production by tracking and reporting on all inbound and outbound call activity

Integrate your remote offices and employees

·         Provide work at home and remote employees with extensions on the main phone system – just as if they were in the corporate office
·         Connect, integrate and manage up to 100 distributed IP phone systems with Enterprise Manager
·         Improve Communications by enabling all employees to use a single, virtual phone system

Upgrade your mobile communications capabilities

·         Make and take phone calls from any location with Internet connectivity, with the AltiGen IP phone or IP Softphone
·         Virtually eliminate missed calls by Transparently Routing any call to any phone, with Mobile Extension
·         Allow calls to reach your salespeople at up to four different telephone numbers, with One Number Access

Enhance the efficiency of your customer service center

·         Automatically Route Calls to xxx Workgroups and skills
·         Maintain and improve SLA’s with Real Time performance monitoring
·         Provide designated customers with priority call handling

Improve management and control of your communications system

·         Allow your IT staff to centrally administer all IP phone systems – local and distributed
·         Control costs and improve employee productivity with complete end to end call reporting
·         Integrate your IP phone system to virtually any application with AltiGen’s open SDK

AltiGen VoIP Business Phone Systems for Credit Unions & Community Banks

AltiGen’s award winning Business VoIP phone system has been implemented in over 300 Credit Unions and Community Banks. Credit Unions choose AltiGen because it helps them decrease costs and better serve members.

AltiGen allows credit unions to unify branches, improve member retention and improve personalized service. Designed for self administration, AltiGen allows your IT staff to easily handle all day-to-day management.

AltiGen Advantages for Your Credit Union

Reduce costs

·         Reduce service call costs and speed changes using AlitGen’s easy self-administration
·         Eliminate long distance costs between branches using AltiGen’s integrated and reliable VoIP technology
·         Effectively utilize employee resources by routing customer calls across branches

Increase member base and revenues

·         Reduce transaction times and increase transaction volumes with intelligent call routing
·         Measure marketing program effectiveness using Call Detail Reporting
·         Generate referrals by maintaining a well trained and monitored customer services team
·         Increase cross selling opportunities by linking calls with customer data

Improve member retention “Increasing retention by just 5% can increase profits by 100%”- Harvard Business Review

·         Identify problems before they become serious using centralized call recording
·         Monitor, mitigate and manage interaction between members and employees with AltiGen’s Supervisor capability
·         Track calling activity to ensure the right resources are available during peak times to keep members happy

Unify branch locations

·         Help your members reach the right person the first time
·         Centrally manage all branches easily with AltiGen’s Enterprise Manager
·         Communicate as if everyone was in the same branch

Better utilize employees across locations

·         Route and queue member calls across multiple branches at the same time
·         Allow employees with advanced skills to be shared across all locations
·         Create transparency by allowing managers who travel to log into phones at any branch and immediately activate it as their own extension

AltiGen VoIP Business Phone Systems for Insurance Agencies

AltiGen’s innovative, software-based IP PBX and integrated IP Unified Communications applications enables Insurance Agencies to maximize agent productivity, optimize lead generation and closing, and drive agency revenues.

AltiGen’s VoIP phone systems for branch offices and agencies easily scale from 5 to 5000 extensions per office. Built on Microsoft Windows Server and powered by Intel, the system includes the following integrated applications:

The AltiGen Advantage for Insurance Agents

Maximize the productivity of your agents

·         Increase phone call productivity with Visual Voice Mail, and One Click Call Backs of Missed Calls
·         Use Priority Call Routing to direct Key Customer and Prospect Calls to the Right Agent every time
·         Maximize production by tracking and reporting on all inbound and outbound call activity

Maximize the effectiveness of telemarketing prospecting campaigns

·         Improve Call Activity and Closing Ratios by integrating your IP phone system with your CRM
·         Prioritize call routing of Inbound Leads to available agents – whether they’re in or out of the office
·         Automate outbound calls to new business leads

Integrate your remote offices and employees

·         Provide work at home and remote employees with extensions on the main phone system – just as if they were in the main office
·         Connect, integrate and manage multiple distributed IP phone systems with Enterprise Manager
·         Improve Intra-Office Communications by enabling all employees to use a single phone system – regardless of location

Improve your mobile communications capabilities

·         Make and take phone calls from any location with Internet connectivity, with the AltiGen IP phone or IP Soft Phone
·         Virtually eliminate missed calls by Transparently Routing any call to any phone, with Mobile Extension
·         Allow calls to reach Out of Office agents at up to four different telephone numbers, with One Number Access

Improve management and control of your communications system

·         Allow your IT staff to centrally administer all IP phone systems – local and distributed
·         Control costs and improve employee productivity with complete end to end call reporting
·         Integrate your IP phone system to virtually any application with AltiGen’s open SDK

AltiGen VoIP Business Phone Systems for Automotive Dealerships

AltiGen’s award winning VoIP Business Phone Systems enable Auto Dealerships to better manage leads, drive business and improve customer satisfaction.

In today’s business environment, Dealerships need a complete Unified Communications solution to say ahead of the competition. AltiGen delivers on this with its integrated VoIP-based communications solution.

AltiGen Advantages for your Dealership

Maximize the effectiveness of your business development center

·         Improve Closing Ratios by integrating your IP phone system with your CRM
·         Track all call information, and prioritize routing of inbound leads
·         Automate callbacks of web leads and outbound telemarketing

Increase your customer satisfaction index

·         Streamline customer communications – before and after the sale
·         Provide designated customers with priority call handling
·         Schedule and automatically generate post sales and service calls

Upgrade your mobile communications capabilities

·         Make and take phone calls from any location with Internet connectivity
·         Virtually eliminate missed calls by Transparently Routing any call to a mobile phone, with Mobile Extension
·         Allow calls to reach your salespeople at up to four different telephone numbers with One Number Access

Enhance the efficiency of your service center

·         Enable automated service appointment scheduling – 24/7
·         Automatically generate service appointment reminder calls
·         Streamline customer notifications for service completions and follow up

Improve management and control of your communications system

·         Allow your IT staff to centrally administer all dealership and service centers’ phones
·         Connect, integrate and manage multiple dealership phone systems with Enterprise Manager
·         Control costs and improve employee productivity with complete end to end call reporting